Coronavirus (COVID-19) Updates

Important Information

Based on the Victorian Department of Health and Human Services directive issued as part the easing of COVID19 restrictions by the Victorian Government, our golf course will be re-opening on the 13th of May.

Please read the following important information regarding COVID-19 Coronavirus

The venue is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember if you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

The course will be open from 13 May 2020

Update - 30/06/2020 5:30pm

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Latest State Government Announcement

Victorian Premier Dan Andrews has confirmed that there will be increased COVID-19 restrictions to ten Victorian postcodes, which have been declared as COVID-19 hotspots. Unfortunately, some of the listed postcodes are located nearby to our golf course.   

We are working through what this means for our facility and will share advice with you to keep you updated and informed. 

Please continue to check this page and your email inbox for information from us. 

FAQ - I live in a nominated lockdown suburb Expand all

What does this mean for me?

Click here to see our communication regarding the Latest Government Announcement and what local lockdowns mean for you. 

If you reside in one of these listed suburbs, you will not be permitted on course for the remainder of July: 

  • 3012 – Maidstone, West Footscray, Kingsville, Brooklyn, Tottenham
  • 3021 – St Albans, Kealba, Albanvale, Kings Park
  • 3032 – Maribyrnong, Ascot Vale, Travancore, Highpoint City
  • 3038 – Taylors Lakes, Keilor Downs, Keilor Lodge, Watergardens
  • 3042 – Airport West, Niddrie, Keilor Park
  • 3046 – Glenroy, Hadfield, Oak Park• 3047 – Broadmeadows, Dallas, Jacana
  • 3055 – Brunswick West, Brunswick South, Moonee Vale, Moreland West
  • 3060 – Fawkner
  • 3064 – Craigieburn, Roxburgh Park, Mickleham, Kalkallo, Donnybrook

Can I suspend my membership, given the current situation?

All golf memberships will be put on free suspension. We are managing this process on your behalf and you will receive an email to confirm suspension. 

If you notice that debits are still occurring, please contact the Pro Shop as your postcode details may not be up-to-date.

Are casual rounds or driving range visits still available for purchase?

Unfortunately if you reside in a nominated lockdown post-code, we strongly recommend that you do not attend the facility this month due to golf not being a permitted reason to leave your home. 

For more DHHS information on the recreational activity of golf, click here.

What happens to Golf Lessons that I have booked?

If you have any Golf Lessons that need be amended, please contact your Golf Pro directly.

General - What are we doing to minimise health risks at the course and facilities?

The course and facility will remain vigilant in implementing infection control procedures, including 100% COVID-19 Infection Control Training for our staff, daily cleaning in accordance with DHHS recommendations, the promotion of healthy hygiene habits and making hand sanitiser available for staff and patrons to use.

Read our latest update on 22/06/2020 for more information on our best-practice precautions.

General - What information and advice will help our members and casual visitors?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection. Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Stay up to date with this Coronavirus Updates page for all local information. 

General - If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others. Please contact the team to discuss your free suspensions options.

General - What if I or a group member has traveled recently?

We ask that members, guests, and the general public wishing to access our course adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the course safe is a collective effort from everyone.

Update - 22/06/2020 9:00am

Following COVID-19 announcements from the Victorian State Government at 3pm, 20th June 2020, we are announcing the following updates to our best-practice precautions as at Monday, 22nd of June 2020:

 

Driving Range – Update

  • Our Zone 1 density restrictions will remain up to a maximum of 20 people, to maintain appropriate social distancing in this area
    • No booking = No Entry: https://keilor-range.quick18.com/teetimes/searchmatrix 
    • Grass tee remains closed until further notice 
    • Only designated driving range bays will be operational
    • Our chipping area is closed except for designated coaching clinics
    • Spectators will only be permitted within density restrictions in Zone 1
  • ‘No driver’ rule will remain in force, to limit contact with balls  
    • Tip balls into tub
    • Place balls with club
    • Help us stay contactless

Golf – Update

  • Our Zone 2 density restrictions around the clubhouse and spaced tee intervals will remain, to maintain appropriate social distancing in this high-traffic area (maximum of 20)

Clubhouse – Update

  • Our clubhouse will remain an area where customers are always in transit (checking in for golf and driving range bookings, or using the restrooms) 
  • Our licenced premises have resumed operation, with the serving of takeaway alcohol only (until further notice)
  • FAQ regarding onsite consumption:
    • As at 1st June 2020
      • Our advice was that kiosk meals are not permitted as part of the rules relating to consumption of alcohol onsite ‘with a meal’
      • As a result, our clubhouse sitting areas remained closed throughout this period
    • As at 22nd June 2020
      • With restrictions remaining in force from today (ongoing), our clubhouse sitting areas will remain closed until further notice

As a result of the above updates, our expectation remains that customers return to their car immediately after their driving range or golf visit:

  • All rules communicated on 15th May 2020 remain strictly in force (with the number increasing to 20 per zone): https://keilorgolf.com.au/news/golf-is-back-at-keilor,-and-we-need-your-help
  • No loitering in or around the clubhouse pre-round or post-round
  • All sitting areas (indoor, undercover and rotunda) will remain closed to maintain appropriate venue density and to limit community contact with surfaces onsite
Management would like to thank all customers for being understanding since our re-opening on 13th May 2020. Our priority has been to keep the community safe, whilst creating as much access to our services as possible.
 

Message from Golf Australia 22/06/2020


Dear Victorian Golf Clubs and Facilities,

As you are aware, COVID-19 or the Coronavirus as it is more commonly known has created global health concerns regarding the disease and its infection rates.

Golf Australia is writing to provide further assistance and guidance to our clubs and facilities on this important topic.

Updated government announcement 20th June 2020

On Saturday, 20th of June, the Premier announced changes to the previously announced restrictions that were due to be implemented on Monday the 22nd of June. From the 22nd of June clubs/facilities;
  • May only have 20 people per enclosed space, provided the density limit of 1 person per 4 square metres can be met. The previously announced change to 50 people per enclosed space will therefore not occur.
  • May serve alcohol to seated patrons, with no requirement to have a meal in conjunction with the alcohol.
  • May have tables of up to 10 people
  • May conduct clinics for an unlimited number of people providing that all participants are under the age of 18
  • May conduct clinics for up to 20 people in other circumstances

*Please note, local rules for our clubhouse and hospitality areas for the time being will remain stricter than Golf Australia's recommendations. This is until we can be confident that distancing and hygiene standards are being met. 

Update - 11/05/2020 5:00pm

Following today's COVID-19 announcements from the Victorian State Government, we are pleased to announce that we will be re-opening the course with appropriate distancing restrictions from Wednesday 13 May 2020.

Please note, while golf is back in groups of 4, we still need your help to keep each other safe. In line with the most recent Golf Australia update, all players must pre-book their round. Our booking sheets are now open from Wednesday morning.

We look forward to seeing you back on Wednesday.
- Course Management


 SIMPLE RULES TO HELP YOU #STAYSAFE AND PLAY GOLF 
1.png NO BOOKING? NO ENTRY
You will not be permitted to play without a booking. You can book via the app or our website.
2.png ARRIVAL
Do not arrive earlier than 10 minutes prior to your reserved tee time. If you are early, please wait in your car.
3.png CONTACTLESS PAYMENT
We are only accepting card or online payments. In the Clubhouse, step to the "X", pay & proceed to wait where instructed by our team.
4.png PRACTICE PUTTING GREEN
Maximum of 4 people on the practice putting green. Please wait in the designated overflow area if practice green is fully occupied.
5.png ONLY APPROACH VACANT TEE BOX
Wait for the group ahead of you to commence their walk down the fairway.
6.png FINAL HOLE
Once finished, go straight home. You may purchase take away food or drink on your way out, but you must not congregate. Please return to your car as soon as possible.

 
Our plan to manage social distancing, congregation and customer demand
 
  • You will not be permitted to play golf without a reserved tee time
  • Do not arrive at the clubhouse more than 10 minutes prior to your tee time. If you arrive at the facility earlier, please wait at your car
  • Stand on the “X” and follow the directions of our team members at all times
  • The practice green is closed to the public and only the ‘waiting group’ will be permitted to practice (while waiting to tee off)
  • Maintain 1.5m social distancing at all times with your playing partner (unless you live in the same household)
  • Players are to leave the facility immediately after completing their round
  • Coffee can be purchased takeaway but are not to be consumed in the form of post-round debriefs
  • Our licensed premises will remain closed
  • No photos or presentations are permitted

Note: Management has carried out local risk assessments to inform the structuring of tee intervals, with a view to maximising course access and also complying with congregation limits in and around the clubhouse area. With strict processes enforced between the car park, clubhouse, practice green, and tee, we are endeavouring to create as much access as possible. Whilst access to the course won't feel as relaxed and easy-going as usual, we hope you understand that the safety of our customers is our highest priority.



Our plan to manage hygiene 
 
good-hygiene.jpg
Our operational response following the Government announcement on 22nd March 2020 (prior to closure) will remain consistent. 
 

  BEST PRACTICE PRECAUTIONS ON THE COURSE 
 

Flags & Holes

  • Either the removal of flag-sticks on course or,
  • Flag-sticks to remain in with a “do not touch the flag-pole” sticker, and a foam insert in the cup to raise the status of the ball once in the hole
Bunkers
  • Removal of all rakes
  • Players are requested to smooth bunkers using their feet or a club and are allowed to take preferred lies
Equipment
  • Golf carts will be limited to one person per cart and touchpoints sanitised by team members post-use
  • Refer to Management for local rules relating to use of sand buckets and course care initiatives
  • An option will be made available to purchase a personalised sand bucket to keep in your car
  • Removal of other unnecessary touchpoints, including but not limited to: ball washers, shoe cleaners and pins on the practice green
 
cashless.jpg  
🏪  PRECAUTIONS IN THE CLUBHOUSE:
 
  •  Clear, visible hygiene communications
  •  A robust cleaning schedule
  •  100% cashless transactions
  •  Sanitiser stations
  •  PPE for team members
  •  1.5m social distancing guides
  •  Limits on the number of customers permitted inside at any given time
  •  Ongoing closure of licenced premises and removal of chairs and tables
 

 

range.jpg 🏌️ PRECAUTIONS ON THE DRIVING RANGE: 
 
  • Space users more than one bay apart
  • Remove all rubber tees from the mats
  • Prohibit the use of driver at all times
  • Keep practice to 'irons only' so that balls can be placed from bucket, to bowl, to mat using the club head 
  • Sanitise all range bucket handles upon their return to the Pro Shop
 
covid.png Join us in stopping the spread of COVID-19! Download COVIDSafe, an app from the Australian Government. https://covidsafe.gov.au
 

Update - 29/03/2020 10:00am

To our valued Members and Guests,

Following the industry recommendation issued by Golf Australia, we are closing the course from COB , 29 March 2020.

"Based on the Victorian Department of Health and Human Services directive issued as part of the Victorian Government’s Stage 2 restrictions regarding COVID-19, all golf clubs and facilities should close as soon as practicable until further notice."

As soon as we are all-clear to reopen, you’ll be the first to know!

All memberships have been suspended effective/immediately. All paid-in-full memberships will have their expiry date extended by the duration of the closure. We will continue to keep you updated, as any government decisions are announced.

In an effort to ensure you, our valued members can continue to keep fit and active in the comfort of your own home, members will be able to access our exclusive ‘Home Fitness Network’ offering.

We thank you for your cooperation and support.
Yours in Health,
Course Management

Update - 19/03/2020 11:00am

As the COVID-19 situation evolves at a rapid rate, we continue to closely monitor the situation. This morning Prime Minister Scott Morrison addressed Australia with updated Coronavirus (COVID-19) measures, to further protect Australians. These measures came into effect at 5pm (AEST) today.  

The key measure which relates to health, fitness and leisure facilities includes:  

‘Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.’  

In line with this measure, the following measures must be practiced by all who visit our venue, including our staff:  

  • Maintain a distance of 1.5 metres between patrons  
  • Keep up high hygiene practices, including using hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.  

The full media statement made by the Prime Minister of Australia may be viewed here.  

Click here to see related statements from SportAUS  and Fitness Australia

It’s important to remember that maintaining our physical and mental health is extremely important on an ongoing basis. 

Additionally, we’d like to remind you that the highest levels of cleanliness and hygiene are being maintained within our facilities. This includes:  

  • Updated signage: we’ve updated venue signage to include the latest information and hygiene practices as advised by the Australian Government  
  • Additional cleaning of the facility throughout the day; including frequent sanitisation of equipment, surfaces, bathrooms and other areas.   
  • Additional sanitisers and antibacterial products for your use 
  • Daily staff meetings, ensuring everyone is up to date with the latest information  

Thank you for your support and we will continue to keep you updated with any changes and developments as they occur.  

Update - 18/03/2020 5:00pm

Our Course is open for business!

We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.

We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our course.

We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.

Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.

Hygiene Action Plan

  • Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
  • Please ensure that you wipe down all equipment
  • Please use hand-wash facilities in the bathroom

Operations Changes

Operational changes that are being implemented and encouraged at the facility that will help reduce the risk of transmission of COVID-19 include:

  • Remove use of member cards in place of providing member number at point of sale purchases
  • Remove shared items such as complimentary cheese and crackers
  • Where possible, leave doors ajar removing the need to push doors open or turn door knobs
  • Additional hand sanitiser around facility
  • No hand shaking hands or dollar bets
  • Use of drink trays for rounds of drinks
  • Removal of items such as shoe cleaners, sun creams, hair brushes and combs, hair gel and hair dryers from locker rooms
  • Sanitising motorised carts, push buggy and sand bucket handles, air compressor handles, before and after use
  • Encouraging golfers to wear their putting glove when removing the flag stick and when raking bunkers
  • Removal of cash transactions. We encourage ‘Pay-Wave’ transactions where no contact is required
  • Remove small pins from practice putting greens
Health Action Plan
  • For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
  • If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.

Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our course and facilities to our team and members.

Frequently Asked Questions Expand all

What are we doing to minimise health risks at the course and facilities?

The course and facility will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use.

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection. Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Can I suspend my membership, given the current situation?

All golf memberships can be put on free suspension, please contact the team to manage this.

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others. Please contact the team to discuss your free suspensions options.
 

What happens to Golf Lessons that I have booked?

If you have any Golf Lessons that need be amended, please contact your Golf Pro directly.

What if I or a group member has traveled recently?

We ask that members, guests, and the general public wishing to access our course adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the course safe is a collective effort from everyone.

Are casual rounds still available for purchase?

Casual rounds and bookings are still available. 

TripAdvisor Panel

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